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Privacy Policy For Your Account

When you open your account, we collect only the details needed to set up access, verify requests and protect your activity across logins and payments.

Account dataDevice logsCookie recordsLocal law

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What This Policy Covers

maggie888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We handle personal data for account creation, verification, support, fraud checks and record keeping. That can include your name, contact details, login activity, device data and payment references linked to Touch 'n Go, GrabPay, Boost dan FPX. When you use those rails, we may keep the

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reference numbers and status trail so we can match a deposit or refund query later. We do not keep more than we need for the purpose at hand, and we only share data when a service provider is needed, a legal request arrives, or the law
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requires it. If you access from Malaysia, the same policy applies on mobile or desktop, and any access or eligibility depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH US

Where To Send Privacy Requests

If you want a copy of the data tied to your account, or you need us to correct something, start with our privacy contact route.

Privacy email Send a request for access, correction, deletion or a question about how we handle your account data. We keep the reply trail so your request stays tied to the right record.

Account message If you are already logged in, send a message from your account area so we can match the request faster. We may ask for verification before any private record is changed.

Postal request For formal requests, write to us with your registered details and the change you want. Include enough context for us to find the matching account safely and respond in order.

HANDLING CONTROLS

How We Keep Records Safe

We store only the details needed to run the account, resolve disputes and meet record duties, then review them on a schedule.

Data minimisation

We keep profile, contact and wallet records only for the purpose tied to your account. If a field is no longer needed, we remove or archive it according to our retention rules.

Cookies

Cookies help us remember session state, language choice and fraud signals. You can clear browser cookies, but doing so may ask you to verify your login again on the next visit.

Account security

We use device checks, login alerts and change logs to watch for unusual access. If your password or contact detail changes, we may pause certain actions until verification is complete.

Retention

We hold records for the period needed to answer disputes, meet tax or audit duties and stop repeat misuse. After that, we remove, archive or de-identify what we no longer need.

Change requests

If you want to correct your name, phone number or email, tell us the exact field and the right version. We will process it once the matching account is confirmed.

Contact trail

Keep your request in the same thread until it is closed. That lets us track what changed, when it changed and which account record the request belongs to.

Privacy Policy Questions You May Ask

These answers cover the usual privacy topics we receive: what we collect, how long we keep it, how you can ask for changes, and when data may be shared. That keeps the process clear for you and for us, and if any request depends on local law, we will say so clearly and only proceed where local law permits.

We keep the details you provide when you create your account, contact fields, login records, device signals and payment references. We use them to run the account, answer requests and reduce misuse, not to add extra fields you did not provide.

Yes. Send the exact change you want, such as a new phone number or email, and we will update the matching record after verification. If the request affects access, we may ask for one more check.

We use cookies to remember your session, language choice and account state, plus signals that help us spot unusual access. If you clear them, some settings may reset and you may need to sign in again.

Only staff who need it for account handling, support or security can see the relevant records, and some processors may help us store or move them. We do not open your data more widely than the task requires.

We keep records only for the time needed to manage the account, handle disputes, meet tax or audit duties and stop repeat misuse. After that period, we remove, archive or de-identify what we no longer need.

Use the privacy email, an account message or a postal request with your registered details. Clear subject lines help us find the right record faster, and we will respond through the same channel when possible.

The same policy applies where local law permits our services and data handling. If a request or access limit depends on local rules, we will follow that law and explain the result in plain language.

Privacy Policy For Your Account

Where To Send Privacy Requests

How We Keep Records Safe

Data minimisation

Cookies

Account security

Retention

Change requests

Contact trail

Privacy Policy Questions You May Ask

01 What data do you collect from my account?

02 Can I ask you to correct my details?

03 Do you use cookies on my device?

04 Who can see my data?

05 How long do you keep my records?

06 How do I contact you about privacy?

07 Does this apply if I am outside Malaysia?

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